Transcript
WEBVTT
00:00:33.149 --> 00:00:34.740
it's time for fooling.
00:00:56.929 --> 00:01:00.950
It is fully rented radio, but we saw VFC h sourcing network.
00:01:01.130 --> 00:01:07.640
If you buy cell manufacturer import, covet or otherwise fetish industrial fasteners as well.
00:01:07.700 --> 00:01:09.430
This is the podcast for you.
00:01:09.560 --> 00:01:10.519
Let you flicked in.
00:01:10.859 --> 00:01:14.480
You're a dude is here and the cohost of fully threaded is here with us as well.
00:01:14.750 --> 00:01:18.650
He's fashion maven and fastener tech Santa missed extraordinary.
00:01:19.549 --> 00:01:19.549
Brian Musker.
00:01:19.700 --> 00:01:22.819
Hey Bryan, good doing all right.
00:01:23.299 --> 00:01:25.120
I have a, you got the thing right?
00:01:25.549 --> 00:01:27.680
That's the fashion Maven as Bob Beer.
00:01:27.680 --> 00:01:31.459
I can, I don't even try and get near that episode after episode.
00:01:31.460 --> 00:01:31.969
We go over it.
00:01:32.879 --> 00:01:34.829
I know you get it wrong every time.
00:01:36.480 --> 00:01:38.120
Other than that, I am great.
00:01:38.129 --> 00:01:40.829
Had a great workout and then I cook breakfast stuff to that.
00:01:40.859 --> 00:01:41.909
So everything's pretty good.
00:01:42.109 --> 00:01:42.379
Yeah.
00:01:42.381 --> 00:01:43.760
It sounds like you're in a good mood.
00:01:44.150 --> 00:01:46.159
Did you by any chance have waffles?
00:01:47.370 --> 00:01:53.680
I did not, but I know why you're asking the question that's still have some of that lift.
00:01:54.319 --> 00:01:54.859
Oh yeah.
00:01:54.890 --> 00:01:57.140
I told you all about this weekend.
00:01:57.141 --> 00:02:02.930
It's maple syrup season here in northeast Ohio and I tell you they make some great stuff around here.
00:02:02.930 --> 00:02:11.120
And we went out to an old heritage style farm and watched them producing this stuff and then got to taste it and all my gosh, it's good.
00:02:11.270 --> 00:02:18.949
You know, reminds me, last season we received some maple syrup from Ralph Lamanda over there at bell metric.
00:02:19.250 --> 00:02:19.969
Yes, we did.
00:02:20.090 --> 00:02:21.560
Over at Belle metric, correct?
00:02:21.900 --> 00:02:22.180
Yeah.
00:02:22.490 --> 00:02:23.900
And Man, that stuff was good too.
00:02:23.901 --> 00:02:26.810
Now he produced that stuff, I think it was in Connecticut.
00:02:27.080 --> 00:02:27.439
Yeah.
00:02:27.620 --> 00:02:28.569
And he's very proud of it.
00:02:28.610 --> 00:02:28.610
Yeah.
00:02:28.770 --> 00:02:29.219
Justly.
00:02:29.221 --> 00:02:31.919
So actually, and it tastes very, very good.
00:02:32.729 --> 00:02:33.300
Oh, at your house?
00:02:33.300 --> 00:02:42.900
I had it on the Waffles, but at my house I use that Syrup to cure some bacon, which I eventually smoked over applewood and it was wonderful.
00:02:42.901 --> 00:02:43.530
But you know, bright.
00:02:43.531 --> 00:02:44.759
This is not a cooking show.
00:02:45.000 --> 00:02:45.509
Oh, okay.
00:02:45.510 --> 00:02:45.840
Sorry.
00:02:45.870 --> 00:02:46.039
Yeah.
00:02:46.050 --> 00:02:47.039
I'll type my front off.
00:02:47.040 --> 00:02:50.189
I can't, sorry.
00:02:50.191 --> 00:02:51.449
You did do that to you folks.
00:02:51.450 --> 00:02:52.770
If your stomach's growling.
00:02:52.840 --> 00:02:53.939
Yeah, fastener related will.
00:02:53.941 --> 00:03:00.770
The relation is through bill metric and Ralph Lamanda giving us some great maple syrup.
00:03:01.030 --> 00:03:01.419
Yes.
00:03:01.420 --> 00:03:13.629
Thank you for making that connection Brian and fully threaded radio is a great way to directly connect to all things fastened related so once again everyone, welcome to episode one 38 of the podcast.
00:03:13.810 --> 00:03:23.919
This time we're publishing just a little early on March 14th, 2019 we have a full episode in store for you, everyone to actually another one of our double feature side.
00:03:23.920 --> 00:03:29.949
Say we sit down and talk with Bob and Rob Reynolds of in sequel software now.
00:03:29.950 --> 00:03:41.590
They've been longtime partners of the FCH sourcing network and sponsors of the podcast and we wanted to get them on to really discuss the subject of online fastener sales.
00:03:41.800 --> 00:03:51.969
This is a piece of the in sequel Erp platform that a lot of their customers are asking for and using, but there are some lessons to be learned from this conversation.
00:03:52.000 --> 00:04:01.310
In general, if you're a fastener distributor and you're doing business online or if you're thinking about it, which many of you probably should be if not everyone there.
00:04:01.750 --> 00:04:16.839
There's also some discussion of the in sequel direct connect system, which many of you know the FCH scrubber plays a part in our second big feature of the episode is a far reaching conversation with Charlie care of current lakeside as usual.
00:04:16.841 --> 00:04:20.379
It's a far reaching talk and we cover a lot of topics.
00:04:20.380 --> 00:04:25.449
Some of them planned, some not and it's, and we certainly went over time on this one bri.
00:04:27.269 --> 00:04:31.750
So the easier it was Charlie, it certainly is, but I think you'll enjoy the conversation.
00:04:31.750 --> 00:04:32.290
Everyone.
00:04:32.350 --> 00:04:34.180
It's predominantly fastener related.
00:04:34.449 --> 00:04:37.959
Plus we spoke with Paula evets of the MW IFA.
00:04:38.019 --> 00:04:40.990
Hopefully you're all attending fastener tech 19.
00:04:41.339 --> 00:04:45.310
Paul has got the overview of what's in store for this year's rendition.
00:04:45.550 --> 00:04:55.000
As always, Mike Mcnulty has all the fastener headlines this time he's joined by Mark Strandquist of worth and they take a look at sagging FDI numbers.
00:04:55.089 --> 00:04:55.870
Don't worry folks.
00:04:55.870 --> 00:05:01.149
It's not a real sad story, but uh, you definitely don't want to miss the analysis there.
00:05:01.420 --> 00:05:11.829
Plus Carmen for too low has the fastener training minute and he speaks about Il nine bolts, which is a material that a lot of people hear about and not too many people know much about.
00:05:11.831 --> 00:05:14.079
Well, listen to this and you'll be ahead of the game.
00:05:15.990 --> 00:05:16.290
Good.
00:05:16.730 --> 00:05:17.110
Okay.
00:05:18.000 --> 00:05:19.420
That's what Carmen's good at, right?
00:05:20.360 --> 00:05:23.540
We've got a full lineup of sponsors for this episode to Bri.
00:05:23.779 --> 00:05:24.709
Help us out there.
00:05:24.850 --> 00:05:32.129
Yes, we have the title sponsors of fully threaded radio still fast and Brighton based International.
00:05:32.259 --> 00:05:35.709
Still fast for service you deserve and people you trust.
00:05:35.939 --> 00:05:39.490
And Brighton best international tested, tried and true.
00:05:39.790 --> 00:06:00.699
Also sponsoring fully threaded radio, a Buckeye fasteners, BTM manufacturing in sequel software, Euro Link Fastener, supplier service, Mack Brooks, fast snuffy USA indie industries, Parker fasteners, volt, industrial plastics, the worth and solution and the street home of solution men.
00:06:00.910 --> 00:06:02.319
So thanks to all of you.
00:06:02.620 --> 00:06:07.000
Yes, thanks to all our sponsors and to every one of you for listening.
00:06:07.000 --> 00:06:09.160
And you're a big piece of the equation as well.
00:06:09.430 --> 00:06:11.589
We always enjoy hearing feedback.
00:06:11.680 --> 00:06:17.350
So please don't hesitate to email addresses ftr@fullythreaded.com on Twitter.
00:06:17.350 --> 00:06:18.730
The handle is fully threaded.
00:06:18.949 --> 00:06:20.660
They don't be frightened to make a comment.
00:06:20.661 --> 00:06:25.399
We actually, we've got very thick skins and I'm quite happy to hear suggestions.
00:06:25.401 --> 00:06:26.930
Okay, well they're not that thick.
00:06:27.529 --> 00:06:30.259
Yeah, Bri, don't go open yourself up for punishment.
00:06:30.620 --> 00:06:31.910
No, I know that's silly.
00:06:33.420 --> 00:06:33.860
I'll stop that.
00:06:34.079 --> 00:06:39.839
Fortunately most of the comments that we receive are pretty productive and sometimes pretty humorous.
00:06:40.019 --> 00:06:41.220
Keep them coming, everybody.
00:06:41.660 --> 00:06:50.490
I'll tell you if there's another thing you can do to help us out, tell your friends and your associates about the podcast and make them aware of who's talking about what.
00:06:50.519 --> 00:06:56.910
It's amazing how many times we hear people that just picked up the show and if you're a new listener, by the way, welcome.
00:06:57.129 --> 00:07:00.329
Yeah, we have a huge archive of back episodes as well.
00:07:00.720 --> 00:07:05.779
When we come back from the break, we're going to jump right into the conversation with Charlie curse.
00:07:05.781 --> 00:07:14.519
So since we just tip the hat to some of our sponsors, might as well point out that I received an email here from Craig Penland over at year old link.
00:07:14.639 --> 00:07:19.829
He wanted everyone to know that he's put a new sales manager in place and that's Josh Winkler.
00:07:19.920 --> 00:07:33.639
If you're looking to make contact with euro link, give Josh an email@joshateurolinkfss.com until you, every time I turned around it seems like there's another inquiry flying across the FCH sourcing network heading over to year old link.
00:07:33.641 --> 00:07:36.750
So I think business is pretty good over there these days.
00:07:37.029 --> 00:07:39.759
Yeah, maybe uh, metrics as a whole actually.
00:07:40.189 --> 00:07:40.310
Yeah.
00:07:40.310 --> 00:07:43.040
Well we'll touch on that during the conversation with Charlie today.
00:07:43.560 --> 00:07:57.649
All right, so if you are a new listener, let's also point out at this moment that we're the people who bring you the FCH sourcing network found@fastenersclearinghouse.com it's a huge online resource for you.
00:07:57.680 --> 00:08:03.829
Whenever you need to find a fastener or locate a vendor for a part, it's free to use and it's a commodity driven.
00:08:03.889 --> 00:08:07.100
So you basically type in what it is you're looking for.
00:08:07.100 --> 00:08:11.029
We show you who's got it out there, then you can get in touch with them directly.
00:08:11.149 --> 00:08:16.850
On the flip side of that, if you're still dragging your feet, getting your company on to FCH, it's a great time.
00:08:16.879 --> 00:08:29.269
If you go to fasteners clearing house.com we've revised the membership programs and we tried to make it a little bit friendlier in terms of suiting various kinds of distributors.
00:08:29.360 --> 00:08:40.940
So take a click out there and jump on soon because we're still running that spring cleaning special and that basically waives the setup fee FCH sourcing network and of Commercial Bri.
00:08:41.129 --> 00:08:41.820
Oh, okay.
00:08:42.289 --> 00:08:46.559
If fashion is pairing house.com with an s okay.
00:08:46.620 --> 00:08:47.669
After a fastener.
00:08:48.710 --> 00:08:49.029
Yes.
00:08:49.250 --> 00:08:52.759
It's so important to this podcast and to the website.
00:08:53.570 --> 00:08:55.409
Thanks once again for joining in.
00:08:55.500 --> 00:09:01.110
There's a lot to cover today, so we'll play a couple of messages and we'll be right back to put a wrench to this one.
00:09:01.919 --> 00:09:03.419
It's fully threaded, right?
00:09:03.421 --> 00:09:03.629
Yeah,
00:09:04.970 --> 00:09:11.149
Brian and Eric, you're online fastener talk radio, brothers in thread, fully threaded radio,
00:09:19.909 --> 00:09:25.610
top quality and outstanding service or at the top of your list and fastener suppliers turn to spell fast.
00:09:25.970 --> 00:09:33.620
Since 1976 still fastest room to become an industry leading importer in manufacturer of the highest quality industrial fasteners.
00:09:33.799 --> 00:09:34.730
Specialty items.
00:09:34.970 --> 00:09:47.960
Automotive parts are a ray of facilities across North America and in Asia along with full quality control labs and ISO 9,001 2008 certifications ensure the highest quality parts and it's still fast.
00:09:48.129 --> 00:09:51.049
They were delivered with undisputed service excellence.
00:09:51.440 --> 00:09:54.139
We're family run dedicated to your success.
00:09:54.590 --> 00:09:59.240
Our customers have come to depend on the expertise of our staff and the quality of our products.
00:09:59.549 --> 00:10:03.830
Do you also offer a wide range of secondary services to meet some of the toughest requirements?
00:10:03.870 --> 00:10:12.259
You might have contacts still fest today or website@wwwdotstillfast.com and put us to work for you.
00:10:12.799 --> 00:10:13.190
Still.
00:10:14.360 --> 00:10:14.360
Fat Service.
00:10:14.360 --> 00:10:16.309
You deserve people you trust.
00:10:24.190 --> 00:10:24.190
Yeah.
00:10:24.769 --> 00:10:31.399
At Brighton best we continue to expand our wide range of products including stainless steel and metric fasteners.
00:10:31.700 --> 00:10:44.240
Our family of brands include preferred us anchor and iron clad performance where BBI has been a trusted partner since 1925 with award winning hand tools, gloves and drywall screws.
00:10:44.960 --> 00:10:48.320
Bvi is the largest master distributor of fasteners in the USA.
00:10:48.740 --> 00:10:50.539
Tested, tried and true.
00:10:50.899 --> 00:10:53.830
We are brightened best to learn more about Brighton.
00:10:53.850 --> 00:10:56.120
Best visit brightened best.com
00:11:02.590 --> 00:11:05.049
Parker fasteners is your premier cold heading.
00:11:05.051 --> 00:11:09.820
Manufacturer forging the future with precision and quality is our top priority.
00:11:10.029 --> 00:11:18.370
When you think of domestically produced sockets and tamperproof screws from loe and stainless including eight to 86 think Parker fasteners.
00:11:18.580 --> 00:11:27.190
Our lockout line of security fasteners feature high Torque Oval Center Pin Design and unique lobes that provide one of a kind security for your customers.
00:11:27.279 --> 00:11:38.860
Our in house three d printing capability makes the prototyping process fast and affordable and we're ready to produce your large or small run orders with highly competitive pricing and unbeatable lead times.
00:11:38.950 --> 00:11:41.679
So forge the future with Parker fasteners.
00:11:41.830 --> 00:11:46.090
Visit Parker fasteners online today@parkerfasteners.com
00:11:49.509 --> 00:11:49.509
yeah.
00:11:51.250 --> 00:11:51.250
Okay.
00:11:54.110 --> 00:11:54.490
Hey mate.
00:11:55.240 --> 00:12:03.470
Brian Moscow, regardless of the required size material or finish European as the European resources to meet your demands for hard defined metric fasteners.
00:12:03.529 --> 00:12:10.730
We're the one stop source for all of your metric meets, saving you time and money searching for these parts or fulfilling all of your requirements.
00:12:10.970 --> 00:12:11.720
How do we do it?
00:12:12.039 --> 00:12:20.870
You rolling off his access to more than 100,000 quality c class parts with the ability to solve your toughest metric faster supply issues every time.
00:12:21.259 --> 00:12:23.269
Hard defined metric fasteners do you live in?
00:12:23.659 --> 00:12:30.860
Just think of us as your heavy metal rock stars doing more about how we can rock your world or a request or hassle free quote online.
00:12:31.159 --> 00:12:34.759
There's a euro link[inaudible] dot com that's you rolling.
00:12:34.970 --> 00:12:36.289
If s s
00:12:43.700 --> 00:12:45.720
hi, this is David Wood MD industries.
00:12:46.019 --> 00:13:04.000
You're listening to fully threaded radio, no bright
00:13:04.519 --> 00:13:08.029
great things about being a part of a fastener association.
00:13:08.580 --> 00:13:17.750
Like we're, everyone knows part of the MW FFA but we're also part of the end CFA among others and uh, you get to go to these great plant tours.
00:13:17.960 --> 00:13:19.460
I know, I agree.
00:13:20.409 --> 00:13:24.460
That was so glad that you were in town when we went last week over to Auto Bolton.
00:13:24.590 --> 00:13:25.669
We got to check that out.
00:13:26.309 --> 00:13:31.669
Real stalwart here in Cleveland and they produce amazing products and they have a great facility.
00:13:31.671 --> 00:13:35.779
It was one of the most interesting of all the plant tours that I've been on.
00:13:36.190 --> 00:13:51.940
Actually the level we are, the industry we're so removed from anything that like the mechanical part of it and to see yeah, as we've seen before, once and then one of our visits and Cleveland, these machines just making bolts is really amazing to watch actually.
00:13:52.120 --> 00:13:54.100
I mean if you go to the panicle yeah,
00:13:54.299 --> 00:13:54.480
yeah.
00:13:54.480 --> 00:13:56.340
It's, it's, it's absolutely incredible.
00:13:56.730 --> 00:14:00.990
Everyone who works in this industry needs to get into a facility like this one.
00:14:01.440 --> 00:14:03.629
And uh, I guess that's all that needs to be said.
00:14:03.630 --> 00:14:08.070
Well, anyway, so we're standing there in the lobby of auto bolt getting ready for this tour.
00:14:08.190 --> 00:14:12.690
We're checking in with the receptionist and she waves us through the door opens.
00:14:12.899 --> 00:14:14.279
Who's the doorman there that morning?
00:14:15.360 --> 00:14:18.720
None other than Mr Charlie cur of curoil lakeside.
00:14:18.721 --> 00:14:19.440
And he's with us now.
00:14:19.441 --> 00:14:19.950
Hey Charlie.
00:14:20.169 --> 00:14:21.070
Hey, how are you doing today?
00:14:22.139 --> 00:14:22.870
We're doing good.
00:14:23.289 --> 00:14:33.570
I wish more than happy to open the door for you and only you because you and only you are wearing the premium quality Kearl Lake[inaudible] 70th anniversary commemorative base.
00:14:33.950 --> 00:14:35.070
Oh, you saw that?
00:14:35.071 --> 00:14:35.500
You saw that.
00:14:36.059 --> 00:14:37.809
Oh, I don't miss anything with you.
00:14:39.769 --> 00:14:46.009
Well, I'll tell you what man, it's, it's a good looking hat and a, not only that, but it's a very, very good fishing hat and I wear it a lot.
00:14:46.010 --> 00:14:48.090
So I was, I was really pleased to run into yet.
00:14:48.279 --> 00:14:49.669
Are you moonlighting there though?
00:14:49.671 --> 00:14:51.019
I mean, what was, what's going on?
00:14:51.429 --> 00:14:52.080
What, what were you doing?
00:14:52.230 --> 00:14:52.500
Their job.
00:14:52.740 --> 00:14:53.220
A snake.
00:14:53.221 --> 00:14:54.450
And you look at some of the machinery.
00:14:55.299 --> 00:15:02.860
I signed up for the tour and then a subsequent to that I got invited to join my son in Chicago.
00:15:03.159 --> 00:15:11.169
So I basically came and shook hands with all the people in as the tour groups started forming up, you know, hit the road.
00:15:11.559 --> 00:15:17.620
I've been through the auto book two or three times that, so it wasn't like, it didn't appreciate their hospitality.
00:15:18.429 --> 00:15:30.940
I think touring anybody's facility, whether it's a manufacturing facility like there's for ours, the heat treat plant or a plating shop, it's just, you know, they say a picture's worth a thousand words.
00:15:30.941 --> 00:15:40.779
I think a plant tour, it's worthless, you know, a five day seminar in some cases there's no such thing as knowing too much about all the different processes in our industry.
00:15:41.460 --> 00:15:42.299
Hundred percent.
00:15:42.970 --> 00:15:42.970
Yeah.
00:15:43.149 --> 00:15:49.620
I mean, and actually my first experience was that two or three[inaudible] actually a couple of years ago.
00:15:49.919 --> 00:15:54.690
Um, and um, they said[inaudible], you know, they were doing different stuff actually.
00:15:55.259 --> 00:15:58.740
Yeah, you put on a great show too and you're very generous with your hospitality.
00:15:58.740 --> 00:16:01.259
We've discussed that before on the podcast for sure.
00:16:01.559 --> 00:16:10.740
Well, lots of questions we can talk about, but put it this way, anytime we invite you on the podcast and you grace us with your presence, the ratings go way up.
00:16:10.740 --> 00:16:15.870
So, uh, you know, the fastener industry needs to hear the voice of Charlie curve.
00:16:15.960 --> 00:16:17.309
We got a few questions for you.
00:16:17.370 --> 00:16:18.210
So thanks for coming in.
00:16:20.019 --> 00:16:21.990
How long ago was the last time he had me?
00:16:22.000 --> 00:16:23.799
It seems like it was a short time ago.
00:16:24.019 --> 00:16:30.080
Well we did that little blurb when we were doing the plant tour with the uh, training institute.
00:16:30.139 --> 00:16:31.580
But a proper segment.
00:16:31.581 --> 00:16:32.500
It's been a few months.
00:16:32.950 --> 00:16:35.690
Charlemagne's time flies when you're having fun.
00:16:35.750 --> 00:16:36.179
Yeah know.
00:16:36.450 --> 00:16:59.509
So I'll tell you one of the other reasons that I was thinking about you actually is because I had kind of an inter, I thought it was an interesting experience this week I was helping a consulting company who is researching the fastener industry and I was giving them the lay of the land in terms of the master distribution model in our industry and the state of it, know how it works and all that.
00:16:59.510 --> 00:17:10.220
And I started thinking about my visit to Auto Bolton to your facility, other manufacturers and they started wondering about the way that you guys sell into the market now.
00:17:10.430 --> 00:17:12.349
I guess we have a bunch of questions on that.
00:17:12.380 --> 00:17:16.519
How do you sell into the market and in Dsl into different markets in different ways.
00:17:16.520 --> 00:17:29.180
But, uh, you are at the Vegas show and at fastener tech and uh, I guess now probably you'll be out there in Detroit at passenger fare, but, uh, do you do a lot of other trade shows too that are industry specific?
00:17:30.000 --> 00:17:33.759
Not the only show that we regularly send it at just a Vegas show.
00:17:36.599 --> 00:17:51.599
We want the Cleveland show and after walking realized this was when they brought the show Detroit for 2019 it something that we needed to have a booth at.
00:17:52.200 --> 00:17:59.220
Basically we saw a lot of stuff in Michigan, so we be conspicuous by our absence depending on which customers have our showed up.
00:17:59.559 --> 00:17:59.829
Sure.
00:17:59.830 --> 00:18:00.339
I got that.
00:18:00.340 --> 00:18:02.269
But are you doing any other shows?
00:18:03.650 --> 00:18:12.589
Not Exhibiting, no, I'm not a real big, I mean I kind of think of how to explain this without sounding down on these people that, you know, run the shows.
00:18:12.590 --> 00:18:20.690
But now obviously Vegas is a major offense and we would be conspicuous by our absence if we did an exhibit there.
00:18:21.430 --> 00:18:31.670
But some of the regional shows that the more regional associations put on, uh, it's almost like I feel we'd be going to it for the sake of going through it.
00:18:32.630 --> 00:18:45.289
And you know, as you get further and further away from Cleveland, this saturation level, if you want to call it that, of you know, what we sell and who we sell it to starts to get thinner and thinner and thinner.
00:18:45.910 --> 00:18:52.609
Uh, I wouldn't exhibit at a show in California that wouldn't exhibit at a show in Seattle.
00:18:53.059 --> 00:18:55.279
I wouldn't exhibit at a show in New York City.
00:18:55.279 --> 00:18:58.039
Not that I think there's, I'm just throwing some cities out.
00:18:59.069 --> 00:19:00.109
Uh, it's expensive.
00:19:00.111 --> 00:19:07.069
You know, you get the booth space, the transportation costs, uh, the lodging, you know, shipping the exhibit out.
00:19:07.819 --> 00:19:19.410
And now for instance, Vegas, the short, you know, I mean, depending on, you know, not just the floor traffic but you know, for the cocktail hours and some of the other, you know, nine exhibit networking.
00:19:19.839 --> 00:19:29.240
If the customers we see in two or three days would probably take six months if all you did was drive around a call on these people.
00:19:30.200 --> 00:19:41.000
So there has to be a reasonable expectation that a significant part of our customer base is going to be represented in the floor traffic.
00:19:41.509 --> 00:19:50.299
And if the answer, if we asked the question internally is as they're going to be a lot of people in our customer base and then the answers and that really then we won't go.